At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

Position Description

The Trainer will play a pivotal role in ensuring our customers gain comprehensive knowledge and skills in utilizing our module(s). This position involves overseeing the end-to-end development of training programs, from creating timelines to crafting engaging presentations. You will conduct live training sessions that are open to all customers, create engaging course content, collaborate across teams, and maintain accurate and up-to-date documentation. The successful candidate will become an expert in each module within our product, delivering both live and recorded training sessions with a focus on enhancing customer understanding and proficiency.

What We’re Looking For:

Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

Bachelor’s degree in a relevant field or equivalent work experience
Proven experience as a trainer with a focus on technology or software products
Demonstrated ability to deep and deliver engaging training sessions
Strong presentation skills and the ability to communicate complex concepts clearly
Proficient in creating and updated training materials and documentation
Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams
Ability to quickly learn and adapt to product changes and customer needs
Able to work at a computer and monitor (sitting and standing) for extended periods
Able to travel and efficiently across a large geographic territory
Ability to reason, judge, compare, calculate, evaluate, and critique such information as written materials, numerical data, responses to customer needs, and/or other work-related activities.
Ability to complete work in an acceptable timeframe; manage various detailed tasks and responsibilities simultaneously and with accuracy to meet deadlines, goals, and objectives; satisfy internal and external customer needs related to the job.
Ability to speak and make presentations to individuals or groups on technical subjects related to the job

As a Trainer II you will:

Create and deliver engaging presentations to effectively communicate module features and functionalities.
Employ various teaching methods, including hands-on activities and screen demonstrations, to enhance the learning experience.
Own the end-to-end development of training programs, including creating timelines and crafting presentations.
Develop comprehensive training materials, including course outlines, agendas, and supporting documentation.
Design and set up training courses to ensure a structured and organized learning environment.
Utilize expertise in presentation skills to deliver content effectively to diverse audiences.
Become an expert in each module within product, staying current with updates and changes.
Collaborate with product development teams to understand module intricacies, facilitating effective training delivery.
Collaborate with cross-functional teams, including product development, customer support, and marketing, to align training content and objectives.
Collect feedback from various teams to continuously improve training programs.
Update training manuals and documentation as needed to reflect the latest features and best practices.
Ensure accuracy and clarity in all training materials to facilitate effective learning.

Compensation and Benefits:

Estimated Salary Grade Range: $47,400 – 65,400 annually.
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexable Time Off, 401(k) plan, and more.

We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.

Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at Recruiting@civicplus.com with any information you may have.

PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position. Applicants must be authorized to work in the US.

This position will remain open until 3/17/2025 at 5:00 pm CT We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition te

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