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Description

• Lead all aspects of the design process within a single product line or team to frame problems, research use cases and users, define insights, share your vision, prototype, and document for engineer collaboration.
• Partner with product managers, engineers, and leadership to craft useful, delightful product experiences that solve user pain, drive product growth, and meet measurable outcomes.
• Develop and present high-level research, journey-maps, user-flows, mockups, and/or prototypes to effectively communicate ideas.
• Track product usage data and metrics to validate designed solutions post-launch and work with product managers to organize and prioritize iterative solutions.
• Understand the basic principles of visual design fundamentals and know how to deploy and when to deviate from them to meet and match the current product requirements.
• Attend all required product pod and design team meetings and willing to contribute to promoting product design culture at CivicPlus.

• 2+ years experience designing and delivering user-centered experiences in collaboration with engineers.
• Experience working on a SaaS based product (B2B or government based business a plus)
• Experience leading end to end product design decisions from early concept to product launch.
• Empathy with an understanding of user needs and passion for designing beautiful, functional software products.
• Understanding of how to prototype at the appropriate degrees of fidelity to solicit clear customer feedback.
• Comfort with an iterative design process that includes accepting and acting on feedback, along with humility and a deep appreciation of feedback
• Ability to conduct user research and translate insights from customer interviews, usability tests and site metrics into actionable design solutions in collaboration with senior designers.
• Proficiency with design and research software (e.g. Figma, Dovetail, Maze, or other applicable programs)

• Knowledge and understanding of how your intended designs meet WCAG 2.2 standards and can communicate why.
• Ability to document accessibility needs including things like focus order, heading levels, alt text, etc. utilizing modern design documentation tools and practices.
• Can confidently speak with and help developers work through accessibility challenges and can spot accessibility failures within the design review/QA process.

• Make sure designs are reusable and scalable and take a component first approach.
• Able to work within the boundaries of CivicPlus branding and design language standards.
• Knowledgeable about the benefits design system / component library approaches to product development and can confidently advocate this approach to a cross functional team.

• Able to work within a product that already has customers and UX decisions baked into everyday usage and understand how/when to work within those constraints and how/when to push for changes.
• Understand the landscape and challenges designing products for municipal staff who use them to help residents. (B2B2C)
• Collaborate with Product colleagues on how to incorporate, sunset, or change current features and functions customers use in the current product within the new design.

• Have experience or understand an approach to challenges working with engineering teams asynchronously and remotely, in different time zones.
• Able to use various forms of communication that most effectively helps your team understand design decisions, provide feedback, and conduct design reviews.

• Job Title: Product Designer Contract (1099 Independent Contractor)
• Job Type: 1099 Independent Contractor
• Benefits: Not eligible
• Hours per week: 40
• Contract Length: 2 years
• Location: Remote