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Role: Associate Customer Success Manager

Description: Are you driven by curiosity and a competitive spirit? Do you thrive in an environment where growth, innovation, and customer satisfaction are at the forefront? We're looking for an Associate Customer Success Manager to join our A-team and manage a high-potential book of business with opportunities for growth and adoption. Our team is a unique blend—some members are new to Customer Success but are already crushing it, while others bring seasoned expertise, helping us build a scalable framework for the future. This is your chance to join a high-performing team and help us raise the bar even higher.

Base Salary: $75,000 - $80,000 USD

What you’ll do

• Manage a portfolio of $1MM - $2MM ARR, ensuring customer satisfaction and driving product adoption to support renewals and incremental growth.
• Partner with clients to streamline the onboarding process and accelerate their Time to Value.
• Support customers by communicating key value metrics and ROI, helping them understand and achieve their goals.
• Build and maintain relationships as a reliable partner, addressing client needs with practical solutions and tailored support under the guidance of senior team members.
• Engage with stakeholders primarily at the operational level within customer organizations to gather feedback and identify opportunities for improvement and value delivery.
• Assist in managing the renewal process by preparing forecasts, addressing potential churn risks, and supporting early renewal discussions.
• Contribute to customer content such as success stories, simplified account plans, and brief business review summaries.
• Act as a knowledgeable resource on company products and industry best practices to help clients leverage the full potential of their investment.
• Collaborate internally to represent the voice of the customer, providing input to Product Management, Sales, and Marketing.
• Work with the Account Executive to identify basic cross-sell or upsell opportunities that align with customer needs.
• Encourage customer referrals and foster advocacy by maintaining positive customer interactions.
• Coordinate with internal teams to assist in resolving customer concerns promptly and effectively.

What we look for

• 1+ years of experience in Customer Success, Account Management, or customer-facing role within a SaaS environment.
• An understanding of Customer Success best practices, strategies, and execution.
• Exceptional communication skills, with the ability to present to and interface with all levels of an organization, from admin to C-suite.
• Ability to simplify complex problems and execute solutions with precision.
• Experience collaborating with cross-functional teams such as Sales, Product, Marketing, and Services.
• Familiarity with the Salesforce ecosystem is essential.
• Higher Education or Corporate Events experience is a plus!