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Role: Associate Product Manager

Base Salary: $80,000 - $115,000 USD

Description: Product Managers at Blackthorn are responsible for overseeing and managing the production of a product from beginning to end. You’ll do impactful work that makes a difference in the education, healthcare, and nonprofit sectors. This is a great opportunity for someone who is excited about a Product career to leverage their existing industry and technical knowledge to make a transition.

What you’ll do

• Master the unique value proposition of Blackthorn apps
• Own customer feedback channels, organizing various inputs and maintaining logical feature request categories
• Initiate virtual discovery interviews with customers, prospects, and partners in Higher Education, Nonprofits, and Healthcare verticals for small features
• Create product requirements documents for small features to guide Engineering efforts
• Conduct market and competitor research under the guidance of Senior Product Manager
• Build and maintain customer usage reports in Salesforce
• Contribute to Marketing efforts including sales enablement documentation, customer webinar content, and blog content
• Work closely with onboarding, customer success, support, sales, and marketing teams to ensure successful product launches and continuous improvements

What we look for

• 2+ years as Salesforce power user or administrator
• 2+ years experience with Higher Education, either as an employee or a vendor
• 1+ years experience at a B2B SaaS company
• Based in the continental US with a preference for remote work
• Highly self-motivated with a sense of urgency and excellent time management skills
• Skilled at organizing complexity and communicating effectively
• Comfortable speaking to customers individually and presenting in group settings
• Proficient in Excel
• Assumes good intent and treats others with kindness