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Implementation Consultant

BigTime Software

BigTime Software

Chicago, IL, USA
Posted on Friday, February 9, 2024

BigTime Software is looking to hire an Implementation Consultant in our downtown Chicago headquarters. In this position you will provide on-boarding and training to new and existing customers. Projects are done online, using online tools. You will work closely with our sales and customer support teams to ensure customers are successfully implemented and trained on the BigTime platform. We are looking for a positive minded, motivated, technical individual who is a quick learner and loves working with people, in a dynamic, growing environment.

If you love what you do, and want to work in a small team environment that will challenge you to do your best, then check us out!

What you’ll be doing:

  • Provide on boarding consulting to new customers
  • Provide group training seminars online and at our location
  • Design and optimize customer business processes
  • Provide consulting on integrating with QuickBooks
  • Develop presentations and written materials
  • Contribute content to knowledge base, blog & social sites
  • Coordinate with our Sales and Support teams.
  • Suggest feature and product enhancements to our development team.
  • Help design and implement new exciting ways to better serve our customers.

Who You Are:

  • 2-3+ years of experience with Customer Support or Software Implementation in a SaaS environment
  • Knowledge of business processes in professional service firms
  • Experience with QuickBooks and/or other accounting applications is a plus
  • Excellent communicator (verbal and written)
  • Relevant working knowledge of web and application technologies

What We Offer

  • Competitive salary and a quarterly bonus
  • Company pays 100% of benefits, including medical, dental, vision, disability and life insurance
  • 401k with generous company match
  • Paid Parental Leave
  • Generous time off and paid company holidays - 35 days off the first full year of employment
  • Weekly Lunch Credit via GrubHub and company paid GrubHub+ (free unlimited delivery)
  • Fresh fruit, snacks, cold brew coffee/tea, soda and La Croix
  • Great, convenient downtown / loop location - Flexible work environment with remote opportunities
  • Parental leave support with Parently
  • Hybrid work schedule - Most teams in office 2 times a week
  • Company provided latest technology & software tools

Who We Are

BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,300 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a PE-backed company based in Chicago committed to helping clients run professional teams more efficiently, unlocking potential revenue and improving profitability.

If you love what you do, and want to work in a team environment that will challenge you to do your best, then check us out!

Applicants must be authorized to work in the U.S.

BigTime Software, Inc. is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.