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About the Job:

We are seeking a detail-oriented and proactive Marketing Compliance Specialist to support our compliance efforts using ActiveComply’s social media monitoring product. In this role, you will evaluate loan officers' social media accounts to ensure compliance with regulatory standards and uphold the company’s brand reputation. You will work closely with compliance teams to flag violations, offer guidance on best practices, and help mitigate risks related to social media activities. This role is ideal for someone with a financial compliance background who is passionate about helping maintain high standards in regulatory adherence and enjoys client success functions.

Key Responsibilities:

• Monitor and review social media profiles of loan officers using the ActiveComply platform to ensure adherence to company policies, industry regulations (including RESPA, TILA, UDAAP), and other applicable laws.
• Identify potential compliance violations such as inappropriate advertising, misleading content, or non-compliant disclosures.
• Evaluate social media content for potential risks to the company’s brand reputation, such as unauthorized use of logos, brand misrepresentation, or unprofessional behavior.
• Prepare detailed reports of findings, highlighting any compliance issues or areas for improvement.
• Collaborate with internal compliance, marketing, and legal teams to address flagged content and provide recommendations on remediation steps.
• Stay informed about regulatory changes in the mortgage and financial services industries to ensure ongoing compliance.
• Issue corrective action tickets using the ActiveComply platform. Respond to loan officer support inquiries, including phone and email conversations. Close tickets upon corrective action completion.
• Provide loan officers with guidance on maintaining compliant and effective social media practices.
• Maintain accurate records of compliance reviews and actions taken to address violations.
• Track daily progress taken for various client accounts.

Qualifications:

• Bachelor's degree in Business, Finance, Marketing, Communications, or a related field.
• Prior experience in compliance, social media monitoring, or regulatory roles within the financial services or mortgage industry is highly preferred.
• Strong understanding of regulatory guidelines such as RESPA, TILA, UDAAP, and other relevant industry standards.
• Proficient in using social media monitoring tools (experience with ActiveComply is a plus).
• Excellent attention to detail and ability to identify potential risks or violations.
• Strong written and verbal communication skills.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Problem-solving mindset with a focus on finding solutions and mitigating risks.

Additional Skills:

• Familiarity with mortgage lending operations and the loan officer role.
• Experience in social media marketing and reputation management.
• Knowledge of federal and state mortgage advertising requirements is a plus.